FAQs - innfins.cn

Southeast Asia
- Thailand
- Philippines
- Indonesia
- Myanmar (Burma)
Indian Ocean
- Maldives
- Seychelles
Pacific
- Ecuador
- Galapagos Islands
- Costa Rica
- Mexico
Oceania
- Fiji
- Palau
- Solomon Islands
- Australia
- Tonga
- French Polynesia
- Micronesia
Red Sea
- Egypt
- Sudan
Caribbean
- Belize
- St. Maarten
- Bahamas
- Cayman Islands
- Cuba
- Turks and Caicos Islands

USD

CNYRMB HKD港币 USDDollar EUREuro THBThai Baht AUDAustralian dollar CHFSwing franc

PRICING

What is innfins’ best price guarantee policy?

We want you to pay the lowest price possible for your trip. Should you find your booked liveaboard, with the same reservation conditions, at a lower rate on the Internet after you have made a reservation through us, we will match the difference between our rate and the lower rate under the terms and conditions of the Best Price Guarantee.

How do the prices on innfins.cn compare to other websites?

We guarantee that our prices are the lowest you will find online.

BOOKINGS

Is my booking immediate once I place my order?

No. We first double-check availability with the trip operator before confirming each booking. The reason is simple: the liveaboard industry is still a cottage industry at this point. Most trip operators are small companies and still operate off-line booking systems. As a result, online agencies like us find it hard to obtain real time availability data or live inventory. But we want to be 100% sure that the trip you are interested in is available.

What does the price include?

Each product has a description of what’s included in the price and what’s not. If you have any question or need for clarification, don’t hesitate to write us at team@innfins.cn

CHANGES & CANCELLATIONS

What is your cancellation & refund policy?

Different cancellation policies may apply to each reservation. The Service Provider will clearly set out their cancellation policy in the Service Provider Terms. And for each reservation the guest needs to agree with the specific booking conditions provided by the Service Provider. Users making the payments within 24 hours after receiving confirmation e-mails from our site are entitled to the privilege of canceling their reservations and getting full refund during 48 hours free cancellation period starting from the moment the payments were made. Please note in case of any amendment and cancellation with refund, the users shall bear all transition fees applied.

Please note in case of any amendment and cancellation with refund, the users shall bear all transition fees applied.

How can I make changes to my reservation?

To request a change on a confirmed reservation, please contact team@innfins.cn

BILLING & PAYMENTS

What forms of payment do you accept?

Innfins supports all widely used credit cards - your available options will clearly display on the homepage. If a payment option does not appear in this section, it means the payment option is not currently available and cannot be used.

Can I pay in my local currency?

Yes. You will pay trip operators in their currency, but the exact amount in your local currency depends on when you pay.

When do I get charged for my reservation?

After submitting your booking request, you will receive our confirmation email with a payment link within 72 hours, which means your reservation has been confirmed by service provider. Your are required to finish the payment within 72 hours after receiving the confirmation email. If you make the payment within 24 hours after receiving confirmation email, you are entitled to enjoy our 48 hours free cancellation policy.